All BONDI JEWELS jewellery purchases made through our online store and in-store locations come with a 24-month quality warranty.

This warranty is effective from the date of purchase and covers manufacturing faults and defects only. Our warranty does not cover general wear and tear, breakages or jewellery tarnishing due to inadequate care. We will assess the item in question and offer a repair or replacement (at our discretion) for the faulty item.

Please note, our jewellery is delicate and appropriate care must be taken according to our detailed Care Guide.

BONDI JEWELS is not to be held responsible for the loss of jewellery in any case and cannot deem an item faulty if it cannot be assessed by our team under any circumstances. If you require a repair after the offered 6 month warranty period we will require a small repair fee and return postage costs will fall to the responsibility of the customer.

Please contact our Customer Care team at hello@bondijewels.com if you require any further information on our warranty.

BONDI JEWELS jewellery pieces are individually hand-made to order with the utmost care and attention to detail by our in-house experienced artisans. All of our pieces are crafted from the finest quality materials including; 14 Karat Gold Filled, 18 Karat Gold Vermeil, genuine 925 Sterling Silver and genuine freshwater pearls. 

Due to the delicate, hand-crafted nature of our pieces, care and consideration is required to maintain your jewellery and ensure the longevity of each piece. We don't recommend our jewellery for children under the age of 16 years old. To keep your hand-crafted jewels in pristine condition, we recommend following our guidelines below which are material specific:

GOLD FILLED
Our gold-filled jewellery contains 5% real gold and is tarnish resistant however appropriate care must be taken to prolong the life of the jewellery.  We recommend avoiding chemicals such as those found in perfumes, lotions, sunscreens, chlorine, fake tan etc. and removing your jewellery before swimming, showering and exercising to avoid unnecessary wear and tear and scratching of your piece/s. When not in use, we recommend storing your gold-filled jewellery in an air tight container to avoid any oxidisation and exposure to the elements which can result in premature tarnishing. 

GOLD VERMEIL
Our gold vermeil jewellery contains a thick layer of gold which is tarnish resistant however appropriate care must be taken to prolong the life of the jewellery. We recommend avoiding chemicals such as those found in perfumes, lotions, sunscreens, chlorine, fake tan etc. and removing your jewellery before swimming, showering and exercising to avoid unnecessary wear and tear and scratching of your piece/s. Avoid polishing gold vermeil jewellery too often as frequent irritation can result in premature tarnishing and discolouration.

STERLING SILVER
Sterling silver jewellery is known to oxidise over time. To restore your jewellery back to it's original bright and shiny condition, we recommend polishing your sterling silver jewellery with a silver polishing cloth as required. 

FRESHWATER PEARLS
Our freshwater pearl necklaces and bracelets are hand-threaded onto premium beading silk thread. Silk thread is the recommended thread for beading pearls, however the thread can loosen over time and may require re-stringing in time. If this is case, please get in contact with us and we'll be happy to help for a fee. To avoid any scratching of pearl beads we recommend wearing your pearls as often as possible and storing them away from potential damage when not in use. 

We offer FREE shipping on all domestic orders over $100 AUD.

For all other orders, please refer to shipping information relevant to your region below. 

AUSTRALIA
EXPRESS: 1-2 business days | Flat rate: $14

STANDARD: 2-4 business days | Flat rate: $10

NEW ZEALAND
EXPRESS: 4-8 business days | Flat rate: $30

STANDARD: 8-12 business days | Flat rate: $15

INTERNATIONAL
EXPRESS: 4-8 business days | Flat rate: $40

STANDARD: 8-12 business days | Flat rate: $25

DOMESTIC ORDERS
These delivery estimates are to be used as a guide only. BONDI JEWELS cannot be held responsible for delivery delays under any circumstances. You will receive tracking information via email once your order has been shipped. We cannot provide additional information from the carrier regarding your parcel outside of this. Unfortunately, we are unable to change the shipping address once your order has been shipped. 

In the event you miss the delivery of your parcel, please use your tracking information which you would have received via email to locate your parcel. Parcels may be returned to us if re-delivery or collection is not arranged. 

Undelivered parcels returned to us, will encounter a $10 fee (for all domestic orders) to cover the re-shipping cost. We will contact you via the email address you supplied at checkout to arrange redelivery of your parcel. If we receive no correspondence from you after 7 days, we will have no other option than to refund you less the return to sender fee.

Please note, BONDI JEWELS is not to be held responsible for any shipping delays or lost items once they have been collected by our shipping carrier.

INTERNATIONAL ORDERS
Please note, BONDI JEWELS is not to be held responsible for any additional charges associated with international customs & taxes. 

Upon reaching the destination country and clearing customs, your order will be passed on to your local postage provider. You may be able to track the parcel using the same tracking number approximately 3-5 days after it was supplied. 

Please note, BONDI JEWELS is not to be held responsible for any shipping delays or lost items once they have been collected by our shipping carrier.

Please head to our FAQ page for all of our frequently asked questions.