RETURN POLICY
We have a 14-day return policy for domestic orders within Australia, and a 30-day return policy for all international orders. Please note, we offer store credits or exchanges only. We do not offer refunds.
To be eligible for a return:
- Your item must be received in the same condition that you received it, unworn and/or unused, and in its original packaging within 14 days of receipt.
- Unfortunately we cannot accept returns on earrings for hygiene reasons, commission orders, sale items (unless faulty) or gift cards.
- All returns must be lodged online (instructions below) and approved by our team. Orders sent back to us without completing this step will be returned to sender.
To request a return:
Step 1: Head over to the 'Account' section on our website
Step 2: Enter your email to request a one-time code. A code will be sent to your email in order for you to log in and initiate your return.
Step 3: Once you've logged in, you will be directed to a dashboard with a list of all your orders. Select the item/s from the order you would like to return. If you believe your item is faulty, please supply a photo with your request.
Step 4: Provide a return reason for the return and submit.
Once we receive your return, please allow 24-48hrs for our team to action the return/exchange. All exchanges are processed to a gift card. Please note, return shipping for change of mind returns is always at the expense of the customer. We recommend obtaining a tracking number in the event that your parcel goes missing as BONDI JEWELS cannot be held responsible for loss/damage in transit. Exchanges for items of lesser value will result in an account credit less shipping costs.
If your item has been deemed faulty, you will be supplied with a paid returns label.
Step 2: Enter your email to request a one-time code. A code will be sent to your email in order for you to log in and initiate your return.
Step 3: Once you've logged in, you will be directed to a dashboard with a list of all your orders. Select the item/s from the order you would like to return. If you believe your item is faulty, please supply a photo with your request.
Step 4: Provide a return reason for the return and submit.
Once we receive your return, please allow 24-48hrs for our team to action the return/exchange. All exchanges are processed to a gift card. Please note, return shipping for change of mind returns is always at the expense of the customer. We recommend obtaining a tracking number in the event that your parcel goes missing as BONDI JEWELS cannot be held responsible for loss/damage in transit. Exchanges for items of lesser value will result in an account credit less shipping costs.
If your item has been deemed faulty, you will be supplied with a paid returns label.
DAMAGES & FAULTS
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate the issue and provide you with an appropriate solution.
Please contact our Customer Care team at hello@bondijewels.com if you require any further information on our Returns Policy.